Epic Waters FAQ’s

Epic Waters FAQ’s2020-03-30T21:24:57+00:00

Para información en Español haga clic aquí.

Does Epic Waters provide towels to guests?2020-02-27T18:50:50+00:00

No, customers may bring their own towels, however for guests who choose, we do offer them for purchase in our gift shop.

How much does it cost for parking?2020-02-27T18:51:24+00:00

Parking is always free at Epic Waters.

What forms of payment are accepted?2020-02-27T18:52:00+00:00

Epic Waters accepts all major credit cards and cash. Please note, a valid photo ID is required when using credit or debit cards. For your convenience, an ATM is available for use.

Can I buy tickets for my party even though they are not here yet?2020-02-27T18:52:30+00:00

Unfortunately, due to capacity, each guest in your party must be present to purchase tickets and be banded by Epic Waters Staff. No tickets will be held for guests arriving later in the day.

What happens if it rains?2020-02-27T18:53:05+00:00

The luxury of a retractable roof is that when it rains, the roof can close. If lightning is within 5 miles of the waterpark, the slide tower and the outside Wave Pool will close and be evacuated while all other attractions will remain open. Retail, arcade and food & beverage outlets will also remain open for our guests to enjoy.

Does Epic Waters offer rain checks?2020-02-27T18:53:36+00:00

Only the slide tower will close for lightning within 5 miles of the waterpark, yet this is temporary until the weather passes. All other attractions remain open such as retail, arcade and food areas. Thus, refunds or rain checks are not offered.

Is there smoking allowed in the waterpark?2020-02-27T18:54:42+00:00

Epic Waters is a non-smoking facility, prohibiting the use of tobacco products (including, but not limited to, cigarettes, e-cigarettes, vaping, pipes, cigars, snuff, or chewing tobacco) within the waterpark.

If guests want to leave the waterpark property to smoke, they will be re-admitted into the waterpark if they are wearing a wristband purchased that day.

Is there a place to store my belongings inside the waterpark?2020-02-27T18:55:18+00:00

Various sized and priced electronic lockers are available near our restrooms. Guests not using lockers are advised that Epic Waters is not responsible for lost or stolen items. This includes items left on the pool deck, locker rooms and/or chairs.

Are coolers or outside food and drinks allowed in the waterpark?2020-02-27T18:57:31+00:00

Epic Waters does not allow outside food, drinks or coolers into the waterpark. Dietary restrictions, food allergies and baby formula are exceptions to this rule but must be identified and labeled with the date of entry once a guest arrives by an employee at our admissions desk. No glass of any kind is permitted in the waterpark which includes baby formula and baby food. The only exception to this rule is, sealed water bottles.

Where do I go if I lose something in the waterpark?2020-02-27T18:58:02+00:00

We periodically search our attractions for lost items throughout the operating day. All found items are taken to the Admissions Desk and cataloged. If a guest loses an item a Lost and Found Report should be completed. Epic Waters will do everything possible to reunite lost items to the rightful owner.

Are there tube rental fees?2020-02-27T18:58:40+00:00

Use of our inner tubes is free at Epic Waters and available on a first come, first serve basis.

Are there any height or weight requirements at the waterpark?2020-02-27T18:59:59+00:00

All of our attractions have different height requirements that are detailed below:

  • Aqua Loop: 48 inches and must weigh between 99-300 lbs.
  • Prairie Plunge: 48 inches and must weigh between 99-300 lbs.
  • Yellowjacket Drop: 48 inches
  • Texas Twist: 48 inches
  • E-Racers: 42 inches
  • Aquanaut: 48 inches
  • FlowRider: 48 inches to stand up Flowboard and 42 inches to lay down body board
  • Rascal’s Round-Up: Intended for guests under 42 inches five years old and under
Are there any restrictions for those with prosthetic devices?2020-02-27T19:00:27+00:00

Guests with prosthetic devices are permitted on all attractions as long as they can assume proper riding positions without issue, such as crossing their legs and arms for body slides and sitting properly in inner tubes for our inner tube slides.

Does Epic Waters offer birthday packages?2020-03-28T00:51:35+00:00

With three large birthday rooms available, Epic Waters is the premier destination for your next birthday party. Pricing options and reservations are available by visiting here.  For more information, call 972-337-3151

Does Epic Waters offer group rates?2020-02-27T19:01:30+00:00

Epic Waters welcomes all groups and special rate information is available by contacting our sales team at sales@epicwatersgp.com or calling 972-337-3153.

Can we rent out Epic Waters for a private event?2020-02-27T19:02:09+00:00

Epic Waters can cater to any group’s needs for after hour private rentals. Prices vary on group size and dates. Groups interested in private rentals can contact our sales team at sales@epicwatersgp.com or call 972-337-3153 for rates and availability.

If I got separated from my party where do I go?2020-02-27T19:02:50+00:00

If you get separated from your party, go to any Epic Waters employee for immediate assistance. We take separated parties very seriously and can assist with the use of two-way radios in reuniting parties. The PA system will only be used in the case of emergency.

Do I need to purchase a wristband if I am not planning on getting into the water?2020-03-28T00:52:04+00:00

Yes, all guests of Epic Waters must have on a wristband to enter the waterpark.

Do I need to purchase a pass for my infant?2020-02-27T19:03:46+00:00

Children ages 3 and under are free at Epic Waters and can enter the waterpark with the purchase of an adult wristband.

Do you have a swim diaper policy?2020-02-27T19:04:20+00:00

All diaper aged children must wear approved swim diapers while inside the pool area without exception. Swim diapers are available at our Gift Shop for a nominal fee. All children must have their diapers changed inside our restrooms and not on the pool deck.

Can I bring my face mask goggles, snorkel and/or fins to Epic Waters?2020-02-27T19:05:07+00:00

Although we have expansive swimming areas, snorkels and fins are not allowed at Epic Waters due to the proximity to other guests.

Can I bring my water toys and floats?2020-02-27T19:05:46+00:00

Coast Guard approved flotation devices are permitted in the waterpark yet are subject for removal at the discretion of management if they interfere with normal operation or the experience of another guest. Outside inflatable toys or rafts, projectile toys, balls and/or water guns are not permitted as they can interfere with normal operation and/or another guest’s experience in the waterpark.

Can I bring my own music?2020-02-27T19:06:18+00:00

Epic Waters provides family-friendly music and a variety of genres. Outside speakers and music of any kind are not permitted at Epic Waters.

What is your policy on firearms and weapons?2020-02-27T19:07:43+00:00

We promote a safe and family friendly atmosphere. All guests are prohibited from bringing in any weapons of any kind onto the premises. Epic Waters does not check weapons at Guest Services, and does not provide weapon lockers. We ask off-duty law enforcement to identify themselves upon entry if they plan on bringing in concealed weapons.

Weapons include, but are not limited to: firearms, knives, explosives, handcuffs, batons, pepper spray, brass knuckles, throwing stars, and any other instrument that can be used to cause bodily harm.

Guests found in possession of any weapon will be asked to remove the item from the premises immediately. Those that do not comply may be ejected from the waterpark.